
Many of you may know that since 1,5 months I work on a store specialized in selling mobile phones, as well as other pieces of tech (flash drives, handsfree sets, etc.). It is a small shop, but part of a big company. This is reassuring, but comes with a price: They need results. Results = €uros...
This gives me a lot of stress. A LOT. To bging results, that means I have to sell cellphones, make costumers sign a contract with a cellphone company (understand that I cannot write any brand names, because, ok, it's a blog, but you never know who might read it), sell other stuff, but mostly cellphones. This should be no problem, since mobile phones are more popular and important in Greece than water is on the desert. Should you respect yourself, you'll have more than 2 devices, often for no particular reason, as some customers say to me.
The problem, as I see it, are the customers themselves. I am a customer as well, and I often wished that I would be served and informed better from a salesman. Now that I am one, I honestly try to be honest and help people find the solution that suits them. Why the hell are they giving me such a hard time? It doesn't matter if they are Greeks or immigrants, people nowadays think that the big companies like Nokia, Sony Ericsson, LG or Samsung own them big time. If I had to summarize a random customer's wish it would be:
"I want a cool cellphone. 5 Mpixel camera, MP3, Bluetooth, Radio FM, Memory Card included, 3G (because everyone is doing video conferencing with their phones nowadays!) and I want it for free! Oh, I also want to talk for 6 hours per month, also for free"Dude, this will never happen. Accept it. No, I am not a wizard that will give you all the above. I wish I could tell you "Screw you", but, alas, I can't. Yes, leave without buying anything. Yes, go to the competition, I am sure they will give you anything for free.
You have to realize that all my work happens on a very fast way. People will literally storm into the shop, breathing heavily as if they running the Marathon. They want "a cheap cellphone, if possible free" or "quickly, pay the bills". And I have to explain to them the benefits of having a cellphone on contract, our new offers, the bonus sms, the necessity of internet, the family or bussiness packs... Yeah, right, give me a break.
I also believe that people got more cautious after the recent elections (pwned!) and are more careful with their money. After 2001 it was difficult for everybody, but as the years go by, things get more dangerous for our pockets. Few people, in my opinion, want to have something to do that forces them to pay a monthly fee. Even if it covers a basic, as it seems, need, like communication. They may still buy a cellphone worth 400€ (it's a fashion statement, after all), but they won't pay 24€ per month. They will however pay 50€ per month by using phone cards to recharge their cell... There was a guy yesterday, he bought 40€ in cards for his cellphone. I asked my boss what's his story and he told me that the guy won't do a contract as long as he lives, even if its against his pocket. He just wants to spent 100€, but also KNOW he spent them on his own free will.
The truth is, a contract is worth it. You get free talk time, cheaper sms and value bonus if you decide to buy a new phone. But the only rule is: "All you have to decide what to do with the time that has been given to you". Gandalf's advice is the key. Calculate how much do you talk on the phone, keep it that way and none will cheat you on this. You will pay the same amount of money every month, if you just check your call duration.




